Shipping & Refunds Policy

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Rates

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To make things simple and transparent, I offer a flat UK shipping rate of £6.95. This contributes towards protective packaging, tracking, and the care taken with each order. You will need to SIGN for your original artwork by Joanne.

 

Orders over £75 receive free shipping as a small thank-you for supporting The Peaceful Paintbrush. Please allow 2–3 days for delivery. Orders placed after 2pm, or over the weekend, are sent on the next working day to ensure everything is packaged safely and with the calm, unhurried care it deserves.

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Refunds & Returns Policy

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I want every piece to arrive safely and to feel like a supportive, uplifting addition to your space. If something isn’t quite right - whether your item arrives damaged, is incorrect, or hasn’t reached you - please know you’re not alone in resolving it.

 

Simply email me within 48 hours so we can move through the next steps together, with clarity and kindness: thepeacefulpaintbrush@outlook.com - Just let me know what happened, and I’ll take it from there.